Frequently asked questions.

Have a question or need help with something? Check out our frequently asked questions below and if your question isn't answered let our expert team help you by reaching out through the contact form.

Questions We Often Get

Who is Orion Waste Solutions?

Orion Waste Solutions is a local waste and recycling services company that works collaboratively to craft customized, environmentally conscious solutions to meet the needs of commercial and industrial customers. A team of experienced professionals helping businesses and communities thrive with a focus on economical, sustainable solutions, and responsive, personalized service.

The company serves a diverse portfolio of customers across Central Florida, Northwest Arkansas, Topeka Kansas, and Augusta Georgia with customer service, safety and regulatory compliance as top priorities. We are made up of the following companies DBA Orion Waste Solutions: Bobcat North America, Inland Waste Solutions, Russo & Sons, Inc.

What if I have questions about my invoice?

Please contact our office so we can review your invoice with and make sure you understand it completely.

How do I setup a new account with Orion Waste Solutions?

Please contact our sales department so we can determine your needs and make sure we can service your location in a safe and efficient manner.

What can I recycle?

Commonly accepted recyclables include paper, plastic, cardboard, and aluminum. Glass acceptance varies by location.


  • Paper (staples okay)
  • Newspaper
  • Envelopes
  • Junk mail
  • Phone books
  • Brochures Magazines


  • Ream wrappers
  • File folders
  • Poster board
  • Frozen food boxes
  • Cardboard boxes
  • Milk cartons


  • Water bottles
  • Take-out containers
  • Soda bottles
  • Bagged film plastics


  • Aluminum beverage cans
  • Food cans
  • Scrap metal

Glass (varies by location):

  • Bottles (clear, green & brown)
  • Jars

What is your inclement Weather Policy?

Roadway safety is our primary concern. Roads and/or areas, which are deemed unsafe due to snow or ice, will be suspended for collection. If we are unable to provide collection, services will resume as soon as it is safe to do so. Be on the lookout for the red alert bar on our website to see if service will be affected due to inclement weather.

What Exactly is a Waste Audit?

A waste audit is a methodically thought out process which can be used to determine the amount and types of waste that are generated by your organization.  Information from these audits can help you and your organization to determine how you can reduce the amount of waste that your company generates.

When are you closed for holidays?

There is a one-day delay in service on following holidays with regular schedules resuming the following week. For example if your regular pickup day is a Tuesday, and it falls on a holiday, you will be serviced Wednesday. If the holiday falls on a weekend day, there is no delay in service.

Memorial Day
July 4
Labor Day
Thanksgiving Day
Christmas Day
New Year’s Day

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